We had a call from a woman today with a glass fronted freezer she bought online from a company I can’t mention for defamation reasons, which had the work ‘Australia’ after its name. It looks pretty schmick in the pics on their website. She paid more than $2000 for the freezer a short while back and now its not cold. We can’t help her; we’ve never heard of this brand and have no idea where to source parts. But she has been trying for 5 MONTHS to find someone to do the warranty work on the fridge, as the company do not reply to her.
When buying a fridge or any other large appliance, check who will be servicing it if something goes wrong. If you have never heard of the brand, check for reviews; and then don’t buy it, because lets face it they can get all their friends to put up good reviews. We have recommended she goes to consumer affairs on this.
If the company has a really good warranty on the appliance, though, have a think about whether they will still be in business in 5 or 10 years if they make such wonderful promises. Once again , evaluating their viability its best to think about how long they have been selling their product in Australia; basically how solid solid is their brand?
Remember if it sounds to good to be true, it probably is.
